![]() ![]() I am not sure why Nissan is withholding this update. The previous times I had gone to the dealer and talked to the service advisors, they didn't know anything about this. My recommendation is to talk directly to the technician in charge of audio at the dealer and ask him to search for this update patch code (NTB15-011) on their system. ![]() ![]() The technician told me that there is a second patch they need to apply to the radio/navigation system which is supposed to fix some bugs but they didn't have it in stock and they were going to order it. The interface is almost identical to the old one, but you can tell the maps are displayed a little different. (The executive specialist who helped me called ahead to let them know specifically what software patch they needed to install) I took my car to the dealer and they installed the patch and put the new SD map card. They warned me not to install the SD card without the dealer installing the patch first otherwise my whole radio/navigation system would brick. The patch update code is NTB15-011 (I got this from a confirmation email from corporate) Nissan hired a company to build the maps for the vehicles they built those two years (2014-2015) Then they stopped using that company (didn't specify why) So in order to update the maps, the actual radio/navigation system needs to be updated first to make it compatible with the new maps build by the company they are currently using. Here is the official story as told by the executive specialist at Nissan's corporate office who helped me update my map. If anyone else has been affected by this, please reply below. It appears that only a Class Action Suit will yield some answers-I think they should either compensate affected owners or fix the problem. We don't know why there is no update and we are unwilling to ask Engineering for an explanation or to try to do anything about it."īased on public sales figures, there are probably about 250,000 2014/2015 Rogues with Nav affected by this defect. I've escalated the issue to the top at Nissan Consumer Affairs and their response was "There is no update. We have no further information regarding the map updates beyond the information provided to us by Nissan." ![]() told me that it is Nissan's responsibility to generate the update-they simply provide the map data which is readily available: "We at HERE maps do not create the map updates for your vehicle, our relationship with Nissan is as follows: Our company collects the map data and provides it to the vehicle manufacturer (in this case, Nissan), the vehicle manufacturer implements our data and creates the map updates, then the vehicle contracts us to distribute their map updates. Only 20 are affected, so it is clearly a vehicle defect. To be clear, there ARE UPDATES AVAILABLE for 2011-20 onward. We purchased a vehicle with a Navigation system (which costs more than a vehicle without Nav) and it is expected that any vehicle's Navigation system can be updated or else it becomes useless. Of course people can use their phones as a Nav, that's not the point. Has anyone figured out any way around this or does anyone know anything more about it? Seems like they just don't want to bother figuring out the issue since it isn't the newest model, but this is a major defect.Īny other 2014/2015 Rogue with Nav owners out there? Selecting 2016 Rogue offers the latest update so that model works.Ĭalled and they said that these models have some sort of "technical issue" preventing them from being updated!? It has now been about six months and they are giving me the same story, so it seems like this is never going to be fixed. Any of you can see this message by going to and selecting Rogue with either 2014 or 2015. Please check back after your first year of ownership for a new map update." Just to be clear, I hadn't put any vehicle-specific information into the web site when it gave this message. Bought a 2014 Rogue for my daughter recently and when I tried to buy the latest Map update, the web site said "Our records indicate you already have the most recent map information for your vehicle. ![]()
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